NCQA Health Plan Accreditation evaluates how well a health plan manages all parts of its delivery system — physicians, hospitals, other providers and administrative services — in order to continuously improve the quality of care and services provided to its members.

NCQA Health Plan Accreditation surveys include rigorous on-site and off-site evaluations of over 60 standards and selected HEDIS® measures. A team of physicians and health plan experts conducts accreditation surveys. A national oversight committee of physicians analyzes the team’s findings and assigns an accreditation level based on the performance of each plan being evaluated to NCQA’s standards.

In February, Contra Costa Health Plan (CCHP) celebrated their success at earning renewal of their NCQA Accreditation. At that time, they achieved the Accredited status. Each year, the scores are recalculated using the latest HEDIS and CAHPS scores. Due to their improved performance on those scores, NCQA has raised their accreditation status to Commendable. CCHP is one of only two Medi-Cal plans to achieve this distinction!

According to Margaret E. O’Kane, President of NCQA, “Achieving an accreditation status of Commendable from NCQA is a sign that a health plan is serious about quality. It is awarded to plans whose service and clinical quality meet or exceed NCQA’s rigorous requirements for consumer protection and quality improvement.”

About NCQA

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers and researchers.

About Contra Costa Health Plan

Contra Costa Health Plan (CCHP) was the first federally qualified, state licensed, county sponsored HMO in the United States. CCHP has been serving the health needs of people in Contra Costa County for over 40 years, and now serves over 180,000 people. For more information please call 1-877-661-6230 or visit our web site at www.contracostahealthplan.org.